The right communications platform for transport
A strong operational performance is vital for transport businesses and this could be improved with better customer engagement to increase the flow of passengers. Vgreet is a live communications tool that can talk to passengers without the need to have extra staff based on site. The flexible communication point uses intuitive touchscreen technology which makes it immediately familiar to anyone who owns a smart device. Vgreet can deploy video and audio while simultaneously displaying content and has fully customisable functions that can be easily adapted to reflect the transport company's brand identity. The personality of each unit is determined by the specific business needs with optional features including image and data capture, motion detection and contactless payment options.
Vgreet brings valuable extra customer service support without stretching a transport company's resources. Rather than increasing staff numbers on site, Vgreet can connect customers to remote-based employees for virtual face-to-face support. Increasing engagement with passengers, the solution encourages interactivity and helps to minimise queues by delivering relevant information at the swipe of a giant touchscreen. Businesses can provide directions and wayfinding information, display videos showing local points of interest and even let passengers pay for tickets via the easy-to-use interface.
Vgreet's intuitive touchscreen technology is immediately familiar to anyone who owns a smart device. The solution effectively works like a super-sized smartphone, so they can search and ask for information as they would on their own phone. Using video conferencing technology combined with unique content management software, the huge screen is a 40" commercial grade LED panel by the creators Vpod. The familiarity of the device is ideal for digitally-savvy travellers to give them a true personal connection on their travels.
Vgreet opens up service via video in a way that no other product can. It uses video conferencing technology, coupled with the latest touchscreen and multimedia technology to provide face-to-face interactive opportunities for transport hubs. The key to Vgreet is its flexibility - customisable to meet both a businesses' needs and the needs of its passengers. The digital solution can play a central role in improving the customer experience in airports, train stations and bus terminals, saving valuable on-site staff costs, informing and advising passengers and delivering relevant information instantly.
- Provides real-time digital information to the travelling public in outdoor and unsecured areas.
- Minimises disruption by reducing queues and directing passengers
- An affordable and scalable solution that allows transport hubs to improve their customer support services
- Fully customisable and flexible all-in-one solution with intuitive and interactive touchscreen technology